Privacy Policy

Last updated: December 2024

1. Introduction

We, M/s ALNAIR ANALYTICS PRIVATE LIMITED and its affiliates (hereinafter referred as "Company", "Our" or "We"), are committed with utmost care to protecting and respecting Your privacy online. Any Personally identifiable information that You submit with us shall be properly protected and managed.

For the purpose of this policy "You" or "Your" means the Customer/visitor accessing the Website (declutr.in), Telegram Bot (@DeclutrBot), or API (api.declutr.in) - collectively called the "Platform".

This Privacy Policy explains how We collect, use and disclose information through our Services. By using or accessing our Services, You acknowledge that You accept this Privacy Policy and consent to the collection, use and sharing of Your information as described herein.

2. Your Choice is Important to Us

We may collect Your Personal Information if You use Our Platform and open an account or subscribe to our Services. If You choose not to provide requested Personal Information, You will not be able to use the Services of the Company.

3. Types of Personal Information Collected

When You use the Platform, We may collect the following types of Personal Information:

  • Account Information: Name, email address, and password when You sign up
  • Telegram Information: Your Telegram user ID and username when using our bot
  • Technical Information: IP address, device type, operating system, browser type
  • Location Data: Approximate location from Your IP address
  • Usage Data: Your activity during Platform usage, queries made, features accessed
  • Payment Information: Payment details processed through Razorpay (we do not store full card details)
  • Communication Data: Support inquiries and feedback You provide

4. How Personal Information is Collected

Direct Interactions

You provide Personal Data when You:

  • Sign up for an Account
  • Subscribe to our Services
  • Use our Telegram bot
  • Make API requests
  • Contact us with feedback or support requests

Automated Technologies

As You interact with our Platform, We may automatically collect technical data about Your equipment, browsing actions and patterns using cookies and server logs.

Third Party Sources

We may receive Your Personal Information from:

  • Payment processors (Razorpay)
  • Analytics providers
  • Telegram (for bot interactions)

5. How We Use Your Personal Information

We use Your information to:

  • Provide and maintain our Services
  • Process Your transactions and subscriptions
  • Analyze usage trends and improve the Platform
  • Customize and personalize Your experience
  • Send technical notices, updates, and security alerts
  • Respond to Your inquiries and provide support
  • Enforce our Terms of Service
  • Comply with legal obligations

6. How We Protect Your Information

We take all measures reasonably necessary to protect against unauthorized access, use, alteration or destruction of Your Personal Information. Your account is protected by a password You set, and You're responsible for keeping it safe.

We use industry-standard security safeguards including encryption, secure servers, and regular security reviews. API Keys are treated as sensitive credentials and should be kept confidential.

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children. If You believe a child has provided us with Personal Information, please contact us immediately.

8. Disclosure of Your Information

We do not sell or rent Your Personal Information. We may share information:

  • With service providers who assist in operating our Platform (payment processors, hosting providers)
  • When required by law or in response to legal requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how You use the Platform. You may set Your browser to block cookies, but this may affect Your ability to use certain features.

Log file information is automatically recorded including IP address, browser type, referring pages, and timestamps. This helps us improve the Service.

10. Your Rights

You have the right to:

  • Access Your Personal Information
  • Correct inaccurate information
  • Request deletion of Your information (subject to legal requirements)
  • Withdraw consent for processing
  • Request a copy of Your data

To exercise these rights, contact us at info@declutr.in. We will respond within 30 days.

11. Links to Other Sites

Our Platform may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage You to review their privacy policies.

12. Data Retention

We retain Your Personal Information for as long as necessary to provide Services and comply with legal obligations. You may request deletion, though some information may be retained as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify You of material changes via email or through the Platform. Your continued use of Services after changes constitutes acceptance of the updated policy.

14. Disclaimer

Company shall not be liable for any loss or damage sustained by users as a result of any inadvertent disclosure of information during online transactions or payments.

16. Contact Us

For complaints or grievances regarding the processing of Your Personal Information or if You have any questions about this Privacy Policy, please contact us at:
Email: info@declutr.in
Address: Bangalore, Karnataka, India

Terms of Service → Risk Disclosure →